Privacy Policy
Last updated: May 19, 2025
This Privacy Policy describes how Elexia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elexia.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Elexia
✉️ support@tryelexia.com
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
Account information including your username, password, security questions and other information used for account security purposes
Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases
Loyalty points / product reviews / referrals / gift cards saved
Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify
Payment processors who collect payment information to process your payment and fulfill orders
Advertising and analytics partners using tracking technologies such as pixels, SDKs, and cookies
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services.
We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and provide account-related notifications.
Marketing and Advertising.
We may use your information to send promotional communications and show relevant advertising. If you are an EEA resident, the legal basis is legitimate interest under Art. 6 (1) (f) GDPR.
Security and Fraud Prevention.
We use personal information to detect and prevent fraud or malicious activity. If you are an EEA resident, this is processed under legitimate interest.
Communicating with You and Service Improvement.
We use information to provide customer support and improve the Services.
Cookies
We use Cookies to power and improve our Site, remember preferences, run analytics, and support advertising. Shopify-specific cookie details can be found at https://www.shopify.com/legal/cookies.
We recognize the Global Privacy Control (GPC) signal and treat it as a valid opt-out request where applicable.
How We Disclose Personal Information
We may disclose personal information:
To vendors and service providers
To business and marketing partners
With your consent
To affiliates
In connection with legal obligations or business transactions
We do not use or disclose sensitive personal information without consent.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16.
Security and Retention of Your Information
No security system is perfect. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights including:
Access / Know
Delete
Correct
Portability
Opt-out of sale or sharing
Restrict processing
Withdraw consent
Appeal decisions
We will not discriminate against you for exercising these rights.
Complaints
If you have complaints about our data practices, contact us at support@tryelexia.com. You may also lodge a complaint with your local data protection authority if applicable.
International Users
Your personal information may be processed outside your country of residence. Transfers from Europe rely on approved safeguards such as Standard Contractual Clauses.
Contact
Should you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
For purposes of applicable data protection laws, Elexia is the data controller of your personal information.